Covid-19 Q&A


How will my order be affected by the Coronavirus(Covid-19) pandemic?

Your order may not necessarily be affected as shipping and logistics are gradually resuming to normal.

However, deliveries may still be delayed in some countries due to transportation restrictions. Please consult with your local ports or shipping companies regarding the latest updates.

ReliReliable is cooperating with a number of leading logistics providers including UPS and FedEx, amongst others, to bring you the fastest transit times for your orders.

Should you be further concerned,  you can find tracking information for your order on your order detail page, or by emailing us at

Should I be concerned of the risk of contracting the novel Coronavirus(Covid-19) from the product(s) I have ordered?

According to the United States Center for Disease Control and Prevention(CDC),"there is no evidence to support the transmission of COVID-19 associated with imported goods."

Authorities are taking strict measures on this public health event, and we are also paying close attention to the situation and will cooperate with relevant authorities when possible.

For more information, please refer to the link below:


What is FDA?

The Food and Drug Administration (FDA or USFDA) is a federal agency of the United States Department of Health and Human Services, one of the United States federal executive departments.

What's the significance of a product(i.e mask) being FDA approved?

"FDA approved" means that the agency has determined that the "benefits of the product outweigh the known risks for the intended use." Manufacturers must submit a premarket approval (PMA) application and the results of clinical testing in order to get approval

What is the significance of CE certification?

CE marking indicates that a product has been assessed by the manufacturer and deemed to meet EU safety, health and environmental protection requirements. It is required for products manufactured anywhere in the world that are then marketed in the EU.

What is the difference between an FFP1, FFP2 and an FFP3 dust respirator?

FFP stands for Free Flight Phase. Simply, an FFP3 will offer greater protection than FFP2 and FFP1. An FFP1 has an Assigned Protection Factor (APF) of 4, FFP2 has an APF of 10 and an FFP3 has an APF of 20.

Can i reuse my N95 mask?

One important addition to your respiratory protection plan should be reuse of N95 respirators during a shortage.

The OSHA directive indicates that a respirator can be reused as long as it "maintains its structural and functional integrity and the filter material is not physically damaged or soiled."

However, you should try to refrain from reusing disposable masks as much as possible as the germs on a contaminated surface can last from around 9-28 days, depending on surface type.

For a better understanding, please refer to the link below:

There are so many different kinds of masks out there. How do I differentiate between them?

Please refer to the links below:

In addition to giving you clarity on mask types, these links also provides useful information such as how most people are wearing their masks wrongly.