Shipping rates & FAQs
SHIPPING
1)Do you ship worldwide?
We are providing international shipping. However, due to postal problems, we can’t deliver a shipment to military areas and some small countries.
2)How do you ship?
We ship orders overseas by mail service. After we have finished processing your order, we will send it to the shipping company and it will be completely handled by them.
After arriving at your country, it will be handled by your country's postal service. Kindly contact your local post for delays after your shipment has arrived at your country.
3)How much do I have to pay for shipping and how long will my order take to be delivered?
Worldwide shipping:
- Order processing: 2-3 Days
- Insured Shipping & Handling: 20- 45 Days – USD$4.95
- Priority Shipping & Handling: 15 - 30 Days – USD$7.95
- Free Shipping (Orders Above ($25): FREE
Note: Due to the Coronavirus, shipping times have been extended. ReliReliable thanks you for your kind understanding on this matter.
4)How can I track my order?
We will send you the tracking code of your orders to the email you filled in when placing your orders. This email will also guide you on how to track your package.
Please note that the tracking information will be displayed 2-5 days after you have received that email.
5)When will my tracking information appear?
You should see tracking events within 48-72 hours after you have received the tracking number/ID.
The reason for this time lag is that in most cases the first tracking event only shows up once the shipment has been handed over to us.
6)Why can't I track my order?
Please note that the tracking information will be displayed 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, if you cannot find any information about your package, please try again later.
7)Why is there no change in my shipping status?
Your shipment may be delayed. Delivery delays can be due to weather conditions, customs check or miscellaneous other reasons like virus outbreaks(i.e Covid-19) and theft/hijacking.
Please note that tracking information can only be displayed after your order has started shipping.
8)Why do I have to pay additional fees to the shipping company in order to receive what I ordered?
When your order is ready to be shipped, we will send it to the shipping company and they will handle it completely.
Depending on each shipping company's policies and customs procedure, you may be charged extra fees or import tax for the final delivery. This may probably be due to your shipping address being in a remote area.
In this case, kindly clarify with the shipping company the extra fees to be paid to receive your order.
9) What should I do if I provided the wrong shipping address?
Please contact us immediately by sending an email to CustomerService@relireliable.com stating your correct shipping address and we will ascertain whether we are able to change it for you.
If your order has already been shipped out, we are really sorry that we are not able to do so and regret to inform you that we're unable to send you another packet without extra fees.
10) How will my order be affected by the Coronavirus(Covid-19) pandemic?
Your order may not necessarily be affected as shipping and logistics are gradually resuming to normal.
However, deliveries may still be delayed in some countries due to transportation restrictions. Please consult with your local ports or shipping companies regarding the latest updates.
ReliReliable is cooperating with a number of leading logistics providers including UPS and FedEx, amongst others, to bring you the fastest transit times for your orders.
Should you be further concerned, you can find tracking information for your order on your order detail page, or by emailing us at customerservice@relireliable.com
11) Should I be concerned of the risk of contracting the novel Coronavirus(Covid-19) from the product(s) I have ordered?
According to the United States Center for Disease Control and Prevention(CDC),"there is no evidence to support the transmission of COVID-19 associated with imported goods."
Authorities are taking strict measures on this public health event, and we are also paying close attention to the situation and will cooperate with relevant authorities when possible.
For more information, please refer to the link below:
https://www.cdc.gov/coronavirus/2019-ncov/faq.html
PAYMENT
1)What are the payment modes available?
We offer safe shopping and accept payments via Paypal, Credit card, Debit card or VISA.
Default pricing for all products are in US dollars, however, our systems will automatically convert it to your currency to make it easier for you when placing orders.
ORDER
1)How do I place an order?
Simply choose the products that you love, click "Buy Now" and then "Proceed to Checkout". After which, fill in your information and pay.
2)How can I change my order?
If you wish to change anything in your order, please contact us via email at CustomerService@relireliable.com within 12 hours after placing your order.
POST - PURCHASE
1)What if I received a defective or damaged item?
ReliReliable always tries to bring the best quality products to our customers. However, there are many factors that can negatively affect the product's quality, especially shipping.
Kindly refer to our Refund Policy should you receive such an item.
2)What if the tracking information of my order shows "Returned to sender"?
There are 2 common reasons resulting in this:
1)Your shipping address was incorrect/insufficient or
2)You were absent at the time the packet was delivered.
In either case, kindly follow the instructions below to troubleshoot the issue:
Step 1: Contact your nearest post office and provide them with your ID card or tracking number to find out its status or collect it.
Step 2: If you're unable to find out anything, kindly contact our Customer Service department by sending an email to CustomerService@relireliable.com and provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50% of the amount.
However, in cases that your shipping address is not correct, we will not be able to take responsibility for the delivery failure as it is not a mistake on our end.